Cancellation confirmed, but seems unprocessed because I also received a new bill

Hi ​@Joseph Ayd.

What was the final date stated in the email confirmation?

30-06-2026

In this situation, it is the best case to contact customer support.

The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

Opening hours:

• Monday to Friday from 08:00 to 18:00
• Saturday from 08:00 to 17:00
• Sunday closed
• For outages, KPN is available 24/7.

You can also easily schedule a call appointment online, and they will call you back at a time that suits you!

Hi ​@Joseph Ayd and welcome to our KPN Community. It is odd that you still received an invoice in August, that definitely shouldn't happen if the cancellation has been processed. 

Hopefully you’ve been able to contact the cancellations department in the meantime. Please keep us posted!