Cancellation due to emigration not processed

Hi,

I am due to move abroad and leave the Netherlands so tried canceling via this form:  https://www.kpn.com/service/administratie/verhuizen/emigreren/doorgeven.htm

However, it does NOT allow my submit my form no matter how many combinations I tried. I kept getting sent to the last step but it does not allow me to submit and just keep going back to previous. My client no. is ************ and I have already emailed  opzeggen@kpn.com   but did NOT get a response for 3 days and I am leaving end of this week. PLease advise URGENTLY!

Admin: gegevens verwijderd i.v.m. privacy

Admin: topic samengevoegd met bestaand topic

Call KPN Customer Service at 0800-0402.

I called and they just asked me to email opzeggen@kpn.com but I did not get a response 

Hi ​@Aryl, welcome on our board. 

Good to see that you’ve been helped along. You mentioned that you sent an email on December 31. Due to the holidays, it may take a little longer. Have you received a response in the meantime?

No response, I’ve sent several emails and chasers but nothing. It’s disappointing and I am moving on Sunday 5 Jan.

​@Aryl, I'm so sorry, I missed your message. Did it work out in the meantime? If not, let me know here, then I can take a look at this.

No it did not work out please look into it now. I am so sick of Kpn having the worst service and how long it takes

Will do, would you please fill in your profile with the adress and house number? Could you alos forward the documents you’ve sent to me? 

I’ve sent you a private message.