How can I cancel due to moving to Portugal?

Most effective approach is to contact customer support.

The phone number is 0800-0402 (or 1200 if you are calling from a KPN mobile connection).

From outside the Netherlands, call: +31 6 1200 1200

Opening hours:

• Monday to Friday from 08:00 to 18:00
• Saturday from 08:00 to 17:00
• Sunday closed
• For outages, KPN is available 24/7.

You can also easily schedule a call appointment online, and they will call you back at a time that suits you!

Hi ​@Raquel Sobral Rosa, welcome to our Community.

Understandable that you want to cancel your subscription, since you've moved away from the Netherlands! I see that ​@bnh already gave you the right directions, did you manage to contact our customerservice? Otherwise, you can arrange it through this page on our website, and bonus, this one is in English :) The page has been made especially for people who are emigrating. If that is the one you tried, then you need to contact customerservice to help you with the subscription. 

I hope everything's settled soon.