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How to cancel my mobile subscription?

  • March 12, 2024
  • 8 reacties
  • 308 keer bekeken
K
Deelnemer

Hello, I would like to ask KPN to cancel my subscription (mobile: 06-********), although I signed the subscription for 2 years, but without my knowledge. The lady at the branch didn't tell me anything about it and I don't really know Dutch. I haven't been in Holland for 3 weeks now, so the subscription is of no use to me. I have already sent a request to the KPN emigreren website to cancel the subscription. Help with confirmation of termination of employment in NL. Don't know what else I could do??

 

Admin: gegevens verwijderd i.v.m. privacy 
 

Beste antwoord door Alex van KPN

Hi @Karel Soros, welcome on our board. 

You have taken the right steps. I assume you filled in this emigration form? If not, please do. You can also use the Google Tranlaste Website service to translate the website in English. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    8 reacties

    Alex van KPN
    Moderator
    Forum|alt.badge.img+26
    • Alex van KPN
    • Moderator
    • Antwoord
    • March 13, 2024

    Hi @Karel Soros, welcome on our board. 

    You have taken the right steps. I assume you filled in this emigration form? If not, please do. You can also use the Google Tranlaste Website service to translate the website in English. 

    K
    Deelnemer
    • Karel Soros
    • Auteur
    • Deelnemer
    • March 13, 2024

    yes, I filled out this form

    Alex van KPN
    Moderator
    Forum|alt.badge.img+26

    yes, I filled out this form

    When did you do this? Just to be sure, send an e-mail to opzeggen@kpn.com with a clear explanation of the situation, and also the proper documentation once again. 

    K
    Deelnemer
    • Karel Soros
    • Auteur
    • Deelnemer
    • March 13, 2024

    12.3. I sent this form

    K
    Deelnemer
    • Karel Soros
    • Auteur
    • Deelnemer
    • March 13, 2024

    ok i will sent a email 

     

    K
    Deelnemer
    • Karel Soros
    • Auteur
    • Deelnemer
    • March 26, 2024

    Hello, I need advice on how to cancel my mobile phone subscription.
    I had my subscription set up at the branch in Beverwijk. I signed up because I was working in the Netherlands and needed data, and when I signed up I thought I would be able to cancel whenever I went back to my home country. Unfortunately, when I tried to cancel my subscription, I learned that I had signed up for two years. I am currently no longer in the Netherlands and this mobile subscription is of no use to me. I am not a Dutch citizen and I don't know what to do in this situation at the moment. I don't want to pay 21 euros a month unnecessarily for something I don't even use.

    thank you for answer

     

    Admin: topic samengevoegd met bestaand topic 
     

    Alex van KPN
    Moderator
    Forum|alt.badge.img+26

    ok i will sent a email 

    Hi Karel, did you send the e-mail? 

    yes, I filled out this form

    When did you do this? Just to be sure, send an e-mail to opzeggen@kpn.com with a clear explanation of the situation, and also the proper documentation once again. 

     

    K
    Deelnemer
    • Karel Soros
    • Auteur
    • Deelnemer
    • March 28, 2024

    ok i going to try again but i hope this time they answer me 

     

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