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I cancelled my subscription in May, and still getting charged

  • July 17, 2024
  • 2 reacties
  • 25 keer bekeken
R
Nieuwkomer

Hi,

I’ve cancelled my service about two months ago, but still getting charged. Can you help me to stop it?

Beste antwoord door Jasper van KPN

Hi @Reza1989, welcome to the community. As Glille said, after cancellling the subscription you whould receive an email telling you the details of the cancellation. Did you get that? If not, it hasn't been cancelled yet. It's best to call us at 0800-0402, so the department that deals with the contracts can take a look at it. Via the community we do not have the option to do so.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

G
Slimmerik
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  • Glille
  • Slimmerik
  • July 19, 2024

If you terminate a contract you will get an email in which date it wil be ended. Did you receive that email? En what date did it ended?

I can do this all day
Jasper van KPN
Moderator

Hi @Reza1989, welcome to the community. As Glille said, after cancellling the subscription you whould receive an email telling you the details of the cancellation. Did you get that? If not, it hasn't been cancelled yet. It's best to call us at 0800-0402, so the department that deals with the contracts can take a look at it. Via the community we do not have the option to do so.

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