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I paid the same invoice twice

  • April 7, 2025
  • 2 reacties
  • 29 keer bekeken
S
Nieuwkomer

 

Hello, 

 

My name is Spiros, client number ***********.

 

I paid my 1st invoice on 03/04 transferring the amount to your bank account.

 

Today 07/04 I got charged via direct debit again for the same invoice.


Could you call me or advise how we can sort this out ?

 

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2 reacties

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • April 7, 2025

Hi ​@Spyrkrem21 

If a duplicate payment has been made, the KPN system will normally recognise this and refund the undue amount within 14 days (10 working days). 

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    Remco van KPN
    Moderator
    Forum|alt.badge.img+16

    Hi ​@Spyrkrem21, welcome to the KPN Community, I can confirm the answer from ​@RBxx. If you're still in doubt I would advise you to contact customer support. 

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