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I received the wrong PS5 (Digital instead of Slim Digital). How do I get the correct one?

  • December 25, 2025
  • 2 reacties
  • 63 keer bekeken

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I finally received the PS5 yesterday, but it is the wrong model! I cannot attach an external disk drive to this model. Of the 5 models from PS5 - disk, slim, slim disk, digital and pro, got the ONLY model that cannot support disk (even with external drive!)

This is really unfortunate and wanted to see if there was ANY possible option, since it I remember correctly the welcome offer had PS5 slim digital in the T&Cs 

 

EDIT: I am confused now since when searching on the internet, it says I might actually have a PS5 SLIM DIGITAL after all, since there is a partition on the image on the outer cover, and original PS5 digital didn't have that partition. I was confused since the packaging didn't mention 'Slim' anywhere. Sony should really work on their product branding😅

Would appreciate if anyone could help with a way to confirm the model without opening the packaging

 

EDIT: Found the model number outside as CFI-2116 - and it is the Slim Digital edition!

Not sure how I can mark the question as answered, but hopefully it helps other noobs like me who are new to the PS5 gaming world and confused by the packaging.

 

2 reacties

bnh
Superuser
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  • Superuser
  • December 25, 2025

Great it’s solved ​@Dhananjai Pai!

You can mark a post you made under your own massage as answered.


Erik van KPN
Moderator
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  • Moderator
  • December 29, 2025

 Great to hear you got this solved, Dhananjai! As bnh already said, you can only mark a reply to a topic as answer. But I've done a little format-edit to your message to make it clear it's solved. Enjoy your new PS5 :)