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KPN still hasn't cancelled my subscription after calling and sending an e-mail

  • February 11, 2026
  • 4 reacties
  • 43 keer bekeken
IJustWantToCancelMyContract
Nieuwkomer

I’ve already notified KPN that I want to terminate my contract because they can’t provide internet in my new address. After calling customer service they told me to send an email to opzeggen@kpn.com with my data and documents, which I did, but two weeks has already passed and the only reply that I received was an automated one, and still no cancellation. Is there anything I can do?

Beste antwoord door Vikash van KPN

Hi ​@IJustWantToCancelMyContract and welcome to the KPN community!

I’m sorry to hear that you have not received a confirmation yet, even though you sent everything correctly. I understand that you want clarity about this.

If you received an automatic confirmation email, then your message has arrived safely. However, waiting two weeks without a personal response is quite long. Unfortunately, I cannot help you directly with this from the Community.

The best thing to do is to contact customer service again. It is helpful to schedule a callback appointment. Tell them that you already sent an email to opzeggen@kpn.com, but that you have not received a response yet. They can then check this for you.

 

    4 reacties

    Vikash van KPN
    Moderator
    Forum|alt.badge.img+23
    • Vikash van KPN
    • Moderator
    • Antwoord
    • February 12, 2026

    Hi ​@IJustWantToCancelMyContract and welcome to the KPN community!

    I’m sorry to hear that you have not received a confirmation yet, even though you sent everything correctly. I understand that you want clarity about this.

    If you received an automatic confirmation email, then your message has arrived safely. However, waiting two weeks without a personal response is quite long. Unfortunately, I cannot help you directly with this from the Community.

    The best thing to do is to contact customer service again. It is helpful to schedule a callback appointment. Tell them that you already sent an email to opzeggen@kpn.com, but that you have not received a response yet. They can then check this for you.

     

    You Can't Make Everyone Happy, You're Not Pizza
    IJustWantToCancelMyContract
    Nieuwkomer

    Hi ​@Vikash van KPN, thank you for your response. I have contacted customer service again, and they informed me that I need to wait another week for the cancellation to be processed. The saga continues 🙃

    IJustWantToCancelMyContract
    Nieuwkomer

    Update: I’ve just received an e-mail confirming the cancellation.

      Vikash van KPN
      Moderator
      Forum|alt.badge.img+23

      Thanks for the update! Good to hear that you’ve received the confirmation email regarding the cancellation. If you decide to use our services again in the future, you’re always welcome back on the KPN Community.

      You Can't Make Everyone Happy, You're Not Pizza

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