KPN subscription should have been cancelled in may, due to emigration

Hello ​@Kristupas, welcome to the community!

Could you let us know how exactly you requested the cancellation of your subscription? For example, was it done through customer service or another method?

Since May has already passed, it would be best to contact our customer service so they can immediately check the status of the cancellation. Is there perhaps another phone available that you could use to call them?

I'd also be happy to take a look from here. Could you please fill in your postal code, house number, and date of birth in your community profile? Those details are only visible to KPN moderators and not to other community members.

Once you've done that, let us know and we'll see what we can find out.

I do not live in the Netherlands anymore, so I cannot add my address since I don’t have it. I’ve sent my information through the Emigration thing that you have on your website, I also consulted with one of your guys during a call when I was still in the Netherlands and did what he told me. I’ve tried calling multiple times to costumer service yesterday, but I cannot get through to anyone. So I don’t know what else I can do. Please do your job right and make sure that you cancel this subscription because I DO NOT need it anymore.

Hi, without the details requested above, we’re unfortunately unable to look into this any further from our side.

If you're concerned that the cancellation may not have been processed correctly, there are really two possibilities:

• If the cancellation was not completed, the subscription would still be active on the old address.
• If the cancellation was completed, I may be able to check whether there is still anything active on that address.

So it works both ways actually! 

Please also keep in mind that we cannot cancel subscriptions through the community. What I can do is take a look and see what information is available.

Could you also let me know how you contacted customer service? I would like to help you further, but without the requested information I’m unable to investigate the situation or see what has happened with the subscription. 🙂

You can try checking on this address.
When I contacted costumer service I was using this Dutch number: 0657937815
I scheduled a call with costumer service via the website.

Admin: gegevens verwijderd i.v.m. privacy 

Also when I couldn’t reach costumer service I was calling using my Lithuanian number and I called +316 1200 1200 which had automated system that is in Dutch and I tried both 1 and 2 options and couldn’t get through to any operator