Skip to main content
Beantwoord

Na de beëindiging van het contract ontvang ik nog steeds een rekening

  • October 7, 2025
  • 4 reacties
  • 50 keer bekeken

When I left the Netherlands, I unfortunately forgot to cancel my telecom contract with Kpn. As a result, I’ve been charged for the past few months, and because of the unpaid balance, my phone number has been suspended. I only realized what happened last week when I checked my emails. They’ve terminated my contract, but today I still received another bill for this month. I tried calling them, but I don’t understand Dutch, and when I tried to get through to a customer service representative, I was on hold for a very long time without success. 

 

Beste antwoord door Thomas van KPN

Hi ​@Tan Siheng, welcome to our community! Have you terminated your contract through our Emigration form? kpn.com/emigreren if you upload proof of your emigration we stop the contract per your emigration date.

4 reacties

Thomas van KPN
Moderator
Forum|alt.badge.img+24
  • Moderator
  • Antwoord
  • October 8, 2025

Hi ​@Tan Siheng, welcome to our community! Have you terminated your contract through our Emigration form? kpn.com/emigreren if you upload proof of your emigration we stop the contract per your emigration date.


  • Auteur
  • Nieuwkomer
  • October 17, 2025

Hi ​@Tan Siheng, welcome to our community! Have you terminated your contract through our Emigration form? kpn.com/emigreren if you upload proof of your emigration we stop the contract per your emigration date.

I have already submit my proof and requesting ,but it has been 8days. I haven’t received any reply.

 


  • Auteur
  • Nieuwkomer
  • October 17, 2025

 

Hi ​@Tan Siheng, welcome to our community! Have you terminated your contract through our Emigration form? kpn.com/emigreren if you upload proof of your emigration we stop the contract per your emigration date.

I have already submit my proof and requesting ,but it has been 8days. I haven’t received any reply.

 

Also I have received a email from you reminding me to pay my bill 


Thomas van KPN
Moderator
Forum|alt.badge.img+24

The payment process and reminders are automated but the cancellations are not. If you havent received an acceptance or rejection it's still pending.