Nintendo Switch 2 delivery delay

Hello ​@Maycon ,

Ik heb gekozen voor een cadeau bij mijn KPN Thuis abonnement. Wanneer ontvang ik deze?

Om je welkomstcadeau te ontvangen zijn een paar dingen belangrijk. Je abonnement moet actief zijn. Daarom ontvang je eerst de eerste factuur. Daarna gaan de veertien dagen bedenktijd in. Zo gauw die voorbij zijn, versturen we binnen uiterlijk drie werkdagen je cadeau. 

Daarna wordt het welkomstcadeau verzonden door hun partner Sidekix Je ontvangt een e-mail met een Track & Trace. Je kunt hiermee jouw pakket volgen.

Let op: ze sturen 't naar het adres waar je je abonnement op hebt aangevraagd. Dit kan je niet aanpassen.

Vragen over verzending?

Hiervoir kun je contact opnemen met Sidekix. Zij zijn op werkdagen van 9.00 tot 18.00 uur bereikbaar op 088 6237 006 (lokaal tarief).

Mijn abonnement is al twee weken actief, maar ik heb nog geen Track & Trace ontvangen. Wat nu?

Neem contact op met KPN. Je kunt hiervoor een belafspraak maken. Zij bellen jou dan op een moment dat het jou uitkomt.

Bron:

Google Translate:

I chose a gift with my KPN Home subscription. When will I receive it?To receive your welcome gift, a few things are important. Your subscription must be active. That is why you will receive the first invoice first. After that, the fourteen-day cooling-off period begins. As soon as that has passed, we will send your gift within three working days at the latest.After that, the welcome gift will be sent by their partner Sidekix. You will receive an email with a Track & Trace code. You can use this to track your package.Please note: they will send it to the address where you applied for your subscription. You cannot change this.Questions about shipping?For this, you can contact Sidekix. They are available on working days from 9:00 AM to 6:00 PM at 088 6237 006 (local rate).My subscription has been active for two weeks already, but I haven't received a Track & Trace code yet. What should I do now?Contact KPN. You can schedule a call for this. They will then call you at a time that suits you.

That doesn't answer my question. My internet service has been active for a month, and if I have to wait 45 days, that should have been made clear on the promotion's homepage, because what it says there is that I would receive the video game 14 days after my internet service became active.
Is there a problem with the delivery? 

Hi ​@Maycon . Welcome here

I completely understand your frustration here. From your perspective the service has already been active for quite some time, so it makes sense that you expect clearer communication and more progress by now. A promotion should feel like a welcome gift, not like a side quest with hidden timers and mystery rules. 

In most cases the welcome gift process starts after the first invoice has been generated and the 14-day cooling-off period has passed. That is why @Noordzee mentioned the first bill specifically.

Have you already received your first invoice from KPN? That’s an important detail here, because if you have and there’s still no Track & Trace or update afterwards, then something may indeed be stuck in the process or delayed with the delivery partner.