Hello KPN Team,
I ordered an Iphone 16 pro yesterday, 20.03.2025 at about 8:30am. I know it can take up to 24 hours sometimes but until now i still didnt receive any email or sms regarding my Order in general. If u need my Order number, email etc, i will gladly give u all information.
Thanks in adnvance for your answer.
+20Hi ​
If you still didn't receive anything per email or sms, I suggest you contact our customer service to check if your order has been successfully placed. You can contact us via Facebook and X, but it's also possible to schedule a phone cal, where we will call u back at the time of your preference. You can request the phone call via our digitale assistent (scroll to the bottom of the page).
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
