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No confirmation received for Iphone 16 Pro, ordered yesterday

  • March 21, 2025
  • 2 reacties
  • 17 keer bekeken

Hello KPN Team,

I ordered an Iphone 16 pro yesterday, 20.03.2025 at about 8:30am. I know it can take up to 24 hours sometimes but until now i still didnt receive any email or sms regarding my Order in general. If u need my Order number, email etc, i will gladly give u all information.

Thanks in adnvance for your answer.

 

Beste antwoord door Maja van KPN

Hi ​@Sharacan, I'm sorry to hear you are worrying about your order 😕

If you still didn't receive anything per email or sms, I suggest you contact our customer service to check if your order has been successfully placed. You can contact us via Facebook and X, but it's also possible to schedule a phone cal, where we will call u back at the time of your preference. You can request the phone call via our digitale assistent (scroll to the bottom of the page). 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Maja van KPN
Moderator
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  • Moderator
  • Antwoord
  • March 24, 2025

Hi ​@Sharacan, I'm sorry to hear you are worrying about your order 😕

If you still didn't receive anything per email or sms, I suggest you contact our customer service to check if your order has been successfully placed. You can contact us via Facebook and X, but it's also possible to schedule a phone cal, where we will call u back at the time of your preference. You can request the phone call via our digitale assistent (scroll to the bottom of the page). 


Maja van KPN
Moderator
Forum|alt.badge.img+23
  • Moderator
  • March 27, 2025

I haven’t heard from you again, so I’m assuming don’t need any more assistance. If you have any other question, please let me know!