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No refund yet after ending subscription

  • April 24, 2025
  • 1 reactie
  • 13 keer bekeken
C
Nieuwkomer

Hello,

 

I ended my subscription at end of January and it took effect on 28th of February. Regardless of the ending subscription, I was charged in March and kpn stated that I would receive the money in April. By 10th of April I didn't get the money back for March. I called again the customer service and apparently some corrections was made and it was claimed that within five working days I would receive my money back. It didn't happen. I would like to have a proof that some has been done and I want my money back otherwise I will have take serious measures

Beste antwoord door Erwin van KPN

Hi ​@Carmen24 ,

Thank you for your message. I understand your frustration and the situation you’ve described.

Please note that the KPN Community is a place where customers help each other with questions and experiences. We don’t have access to your account or billing information here.

For issues like this, the best way to get it resolved is to schedule a call with KPN customer service via the link below. That way, a KPN employee can look into your case directly and provide you with the information or proof you're asking for.

Contact en klantenservice | KPN

I hope this helps and that it will be sorted out quickly.

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erwin van KPN
Moderator
  • Erwin van KPN
  • Moderator
  • Antwoord
  • April 29, 2025

Hi ​@Carmen24 ,

Thank you for your message. I understand your frustration and the situation you’ve described.

Please note that the KPN Community is a place where customers help each other with questions and experiences. We don’t have access to your account or billing information here.

For issues like this, the best way to get it resolved is to schedule a call with KPN customer service via the link below. That way, a KPN employee can look into your case directly and provide you with the information or proof you're asking for.

Contact en klantenservice | KPN

I hope this helps and that it will be sorted out quickly.

 

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