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Beantwoord

No response for cancellation of contract due to emigration

  • July 20, 2025
  • 4 reacties
  • 25 keer bekeken
L
Nieuwkomer

hello, i have been trying to cancel my phone contract since the 28th of june. i have submitted the request to cancel as i have emigrated from the netherlands permanently, and after almost a month i have received no response. i need the number and contract CANCELLED as soon as possible. this is unacceptable. it is also extremely inconvenient that you are basically only reachable by phone calls, as many cannot contact by phone.

Beste antwoord door Michel.uit.Arnhem

Hi ​@leena deeb 

Welcome to the KPN community.

To cancel your mobile subscription when emigrating abroad, please use a special online form on the KPN website.

Complete the online form in full, including the requested documents (which you can upload to the form), and then submit it online.
You will receive confirmation within a week, along with a date on which your mobile subscription will terminate.

You cannot cancel your mobile subscription through the KPN community; you must do so using the online form.
Click the following link to access the form and more information about emigrating:
Emigreren

If you have any questions about your emigration and cancellation, please call KPN customer service.
From abroad: +31 6 12001200

    4 reacties

    Michel.uit.Arnhem
    Superuser
    Forum|alt.badge.img+15

    Hi ​@leena deeb 

    Welcome to the KPN community.

    To cancel your mobile subscription when emigrating abroad, please use a special online form on the KPN website.

    Complete the online form in full, including the requested documents (which you can upload to the form), and then submit it online.
    You will receive confirmation within a week, along with a date on which your mobile subscription will terminate.

    You cannot cancel your mobile subscription through the KPN community; you must do so using the online form.
    Click the following link to access the form and more information about emigrating:
    Emigreren

    If you have any questions about your emigration and cancellation, please call KPN customer service.
    From abroad: +31 6 12001200

    Ik help graag mede klanten met hun vragen en problemen op de Community van KPN. In het verleden ben ik ook werkzaam geweest bij de volgende providers KPN, Ziggo en Vodafone, en heb daardoor veel kennis van zaken. Ik ben daarnaast ook fan en gebruiker van Apple en Fritz! producten, waardoor ik dus veel af weet van deze producten.
      L
      Nieuwkomer
      • leena deeb
      • Auteur
      • Nieuwkomer
      • July 21, 2025

      hi, the problem is i have completed the form already. i received an email saying i will receive confirmation within 14 days and it has been way longer than that already.

      Michel.uit.Arnhem
      Superuser
      Forum|alt.badge.img+15

      Hi ​@leena deeb 

      Thank you for your quick response.

      In this case, it's best to contact KPN customer service by phone at +31612001200.

      After the voice response asks why you're calling, leave the following message: "I want to speak to a representative." Cancel after the second question.

      The representative you reach can then check the status of your cancellation due to emigration.
      The representative can also tell you more about the termination date of your subscription.

      Unfortunately, this isn't possible through the KPN community, so you'll really need to pick up your phone.

      I hope you will soon receive clarity about your cancellation.

      Ik help graag mede klanten met hun vragen en problemen op de Community van KPN. In het verleden ben ik ook werkzaam geweest bij de volgende providers KPN, Ziggo en Vodafone, en heb daardoor veel kennis van zaken. Ik ben daarnaast ook fan en gebruiker van Apple en Fritz! producten, waardoor ik dus veel af weet van deze producten.
        Denise van KPN
        Moderator
        Forum|alt.badge.img+20

        I'm sorry to see that you want to cancel your subscription, ​@leena deeb, though I understand why. I see ​@Michel.uit.Arnhem has given you all the informatie that you'd need. If you have any other questions, please let us know.

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