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Problem with activating Spotify

  • July 17, 2024
  • 1 reactie
  • 10 keer bekeken
K
Nieuwkomer

Hello, I have a problem with activating Spotify which I’ve bought today, 2 hours ago. When I click that link which you’ve send me, I’m logging with my KPN ID and then I’m getting message „Je hebt geen Spotify bij dit abonnement besteld.” 
 

But I did order it, otherwise I wouldn’t get e-mail with activation. 
 

Please help! 

Beste antwoord door Erik van KPN

Hi @KarpiuPrince, welcome! It's been a few days, have you managed to get the activation link to work? Sometimes it takes a little longer before it becomes available. If it still doesn't work, the quickest way to get this sorted is calling us (0800-0402, free). The colleague can check what the problem is, and what needs to be done to resolve it.  

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1 reactie

Erik van KPN
Moderator
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  • Erik van KPN
  • Moderator
  • Antwoord
  • July 20, 2024

Hi @KarpiuPrince, welcome! It's been a few days, have you managed to get the activation link to work? Sometimes it takes a little longer before it becomes available. If it still doesn't work, the quickest way to get this sorted is calling us (0800-0402, free). The colleague can check what the problem is, and what needs to be done to resolve it.  

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