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Question about my first invoice

  • September 12, 2024
  • 1 reactie
  • 17 keer bekeken
M
Nieuwkomer

I received my first invoice and it included:

 

 

Subscription - €1,13

One-time - €25.00

Total- €26,13

 

When submitted to the offer any one-time fee was deducted to zero. Why do I know have to pay 26 euro over and above my monthly subscription fee?

Beste antwoord door Sanne van KPN

Hi @MTC06 and welcome to our KPN Community! Welcome to KPN in general as well. 😁

On the second page of your invoice it should show you exaxtly what those one-time costs are for.
If those are the activation costs and those should’ve been €0,-, then call us on 0800-0402 on workdays between 8:00 - 18:00 and on Saturdays between 8:00 - 17:00. 
Then my colleague can help you with this!

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1 reactie

Sanne van KPN
Moderator
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  • Sanne van KPN
  • Moderator
  • Antwoord
  • September 15, 2024

Hi @MTC06 and welcome to our KPN Community! Welcome to KPN in general as well. 😁

On the second page of your invoice it should show you exaxtly what those one-time costs are for.
If those are the activation costs and those should’ve been €0,-, then call us on 0800-0402 on workdays between 8:00 - 18:00 and on Saturdays between 8:00 - 17:00. 
Then my colleague can help you with this!

~(˘▾˘~) (~˘▾˘)~

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