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Received confirmation of contract cancellation but no further instructions, what now?

  • January 8, 2025
  • 1 reactie
  • 12 keer bekeken
B
Nieuwkomer

On 03.12.2024 i called the customer service to have my contract ended in the following month. On the day after i received email confirmation that my contract would have ended on 06.01.2025. Today is 08.01.2025 and I have not received any communication about the actual end of the contract happening and still i do not have any return box. I had to change house so I guess I will bring that back to a KPN store. Can someone from KPN check on my actual end of the contract? I had issues with the phone customer service and I cannot find any email to write to. I want to have everything in writing as confirmation.

 

Thank you.

Beste antwoord door Erik van KPN

Hi ​@Borto_, welcome to the Community! You should have received an e-mail on the actual day that service ended to let you know. If you have not received that, chances are the cancellation has not been processed. Unfortunately, the Community is not the place to get a cancellation done. For that you need one of our one-on-one channels. You can call us, for which the easiest way is to plan a call back. for a time that is convenient for you. But, if you prefer writing, while we don't offer email contact, you can use private messages on one of our social media channels (Facebook / X).

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erik van KPN
Moderator
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  • Erik van KPN
  • Moderator
  • Antwoord
  • January 13, 2025

Hi ​@Borto_, welcome to the Community! You should have received an e-mail on the actual day that service ended to let you know. If you have not received that, chances are the cancellation has not been processed. Unfortunately, the Community is not the place to get a cancellation done. For that you need one of our one-on-one channels. You can call us, for which the easiest way is to plan a call back. for a time that is convenient for you. But, if you prefer writing, while we don't offer email contact, you can use private messages on one of our social media channels (Facebook / X).

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