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Received email that "My data was changed", I have not changed anything

  • August 26, 2025
  • 4 reacties
  • 38 keer bekeken
G
Nieuwkomer

I received an email that claims I have changed some of my data. I have not. I tried to find a support area to get help with this (was I hacked? Is this Phishing?), but was unable to.

 

Any idea what to do with this? I made no changes.

 

You've updated the following information: phone number. Please check that we now have the correct information for you.
 
Your data  
Name:
 Me!
Phone number:
0612345678

Beste antwoord door Alex van KPN

Ow, I see. I thought you had adjusted that for privacy reasons. Could you please forward the email as an attachment (not just a forward) to valse-email@kpn.com? So my colleagues can investigate it.

Thank you for taking the time to post this here.

For anyone interested, have a look on our website for more information about phishing. 

    4 reacties

    Alex van KPN
    Moderator
    Forum|alt.badge.img+26
    • Alex van KPN
    • Moderator
    • August 27, 2025

    Hi ​@Gessi, welcome on our board. 

    Very good that you're letting us know this has occured. So you don’t recognize the number in the email? When you log in to Mijn KPN, do you see the correct phone number listed there? Would you please check this? 

    driemaster
    G
    Nieuwkomer
    • Gessi
    • Auteur
    • Nieuwkomer
    • August 27, 2025

    Hiya Alex!

    Yes, as you can see, the number looks like a fake number (12345678, seriously, that’s what the email says).

    Je gegevens  

    Naam:

    My name!

    Telefoonnummer:

    0612345678

    E-mailadres:

    My email!

    Adres:

    My correct address

    Mobiel abonnement:

    Klantnummer(s) -as given-

    Geboortenaam:

    Correct birth name

     

    On the app and website, the number is not any different. Under Inloggegevens on the website, my personal email and my correct mobile number ending in 62 are still entered. There was also no message of anyone fraudulently attempting to log in. 

    The email reached me yesterday at 8:02 in the morning, seemingly out of nowhere.

     

    The short email confirmation seems to not have gone through a bad mailer:

     

    from: KPN <noreply@kpn.com>
    reply-to: None
    to: ...@gmail.com
    date: Aug 26, 2025, 8:02 AM
    subject: Bevestiging wijziging gegevens
    mailed-by: kpn.com
    signed-by: kpn.com
    Alex van KPN
    Moderator
    Forum|alt.badge.img+26
    • Alex van KPN
    • Moderator
    • Antwoord
    • August 28, 2025

    Ow, I see. I thought you had adjusted that for privacy reasons. Could you please forward the email as an attachment (not just a forward) to valse-email@kpn.com? So my colleagues can investigate it.

    Thank you for taking the time to post this here.

    For anyone interested, have a look on our website for more information about phishing. 

    G
    G
    Nieuwkomer
    • Gessi
    • Auteur
    • Nieuwkomer
    • August 29, 2025

    Thank you, sending the email to you. Have a great weekend, everyone~

    Alex van KPN

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