Received Philips Ambilight Television with broken the screen

Hi ​@Anand Kumar 
For questions about the delivery of the welcome gift, please contact Sidekix. They can be reached on working days from 8 a.m. to 9 p.m. and on Saturdays from 10 a.m. to 4 p.m. on 088 6237 006 (local rate).

Also applies to defects and warranty

Hi,

As you suggested, i have reached the Sidekix team contact number 088 6237 006.

No response. kindly share me the alternative ways to reach them

Hi ​@Anand Kumar 
When did you call?
They are closed on Sundays so try again today

Hello Jasper, Huistijger,

connected with Sidekix team for the damaged shipments and they asked me to resend back to them through post.nl. Hence looking for the new one without have any issues :)

hopefully waiting for the reply from the Sidekix.

That sounds promising ​@Anand Kumar, I expect it to be solved via that way, without further issues 🙂

Hi ​@Jasper van KPN 

Indeed that the sound seems good for promising. Unfortunately, i have return back the damaged Television back to KPN on Jan 21st, 2025 by Post.nl. but till the moment it not reached to KPN yet. 

Also Sidekix conveying that after received the damaged product, they will check for the new shipment. totally its very lengthy time taken process and am highly disappointing on the process.

i have shared the shipping label and tracking details with Sidekix. i dont have confident on getting the new television from Sidekix again.

Hij ​@Anand Kumar 
Oh yes, it will definitely work out fine, you are not the only customer, so just be patient and you will see that things will go well.