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Roaming charge voor dataverbruik in Albanië

  • July 4, 2025
  • 3 reacties
  • 73 keer bekeken
V
Nieuwkomer

I am currently traveling in Albania and was recently charged €60 for just 24 MB of roaming data. I believe this charge is incorrect and am requesting an immediate refund.

 

As you may know, since 1 July 2021, Albania participates in the EU–Western Balkans Roaming Agreement, which provides for roam-like-at-home conditions between EU countries and Albania. Therefore, data usage in Albania should be billed at domestic Dutch rates, without high surcharges.

 

Despite this, I was charged an excessive amount, which I believe violates the current roaming agreement. I kindly request that you:

 

1. Refund the €60 charge applied for roaming data in Albania.

 

 

2. Confirm that my future data usage in Albania will follow domestic rates, as required under the Western Balkans roaming agreement.

Beste antwoord door Denise van KPN

Hello ​@Vitor menezes, welcome to the KPN Community!

I understand that you're shocked by the invoice of € 60,50 for roaming. Unfortunately, I have to inform you that the invoice is correct. As ​@Noordzee also mentioned, Albania is not part of Roam Like Home. Which you can check on our website: Internet en bellen met buitenlandbundels | Roaming. Fill in which country you're visiting and it will show you what the costs for roaming are.

As such, I have to also inform you that we will not refund the costs you have made while roaming in Albania.

But I do advise you to text bescherming aan to 1266. This lowers the limit of data roaming to € 0,- when you're abroad. In countries outside of Roam Like Home you can then no longer roam data, unless you have a bundle. This way you're protected against high costs.

    3 reacties

    Noordzee
    Superuser
    Forum|alt.badge.img+32
    • Noordzee
    • Superuser
    • July 4, 2025

    Hallo ​@Vitor menezes ,

    Sowieso dit meteen uitvoeren: 

    Beschermingslimiet aanpassen

    Wil je de beschermingslimiet verlagen naar 0 euro, dan kan dat: SMS bescherming aan naar 1266

    Je zet hiermee de limiet op 0,- en je kunt dan dus geen gebruik maken van mobiel internet buiten de EU, totdat je de limiet zelf weer aan zet (bescherming uit naar 1266) of een voordelige Extra buitenlandbundel activeert. 
     

    KPN gaat verder niets vergoeden. 
     

     

    Albanie hoort niet bij de EU. 
     

    Google Translate: 

    In any case, do this immediately:

    Adjust protection limit
    If you want to lower the protection limit to 0 euros, you can do so: SMS protection on to 1266

    You set the limit to 0,- and you will not be able to use mobile internet outside the EU until you turn the limit back on yourself (protection off to 1266) or activate a favorable Extra foreign bundle.

    KPN will not reimburse anything further.

    Albania is not part of the EU

    bron: 

    https://www.kpn.com/mobiel-abonnement/bundels/buitenland/binnen-eu
     

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    Nederland, Noord-Ierland, Noorwegen

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    -

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    Réunion, Roemenië

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    U

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    Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
    Denise van KPN
    A
    • Anonymous
    • July 4, 2025

    Hello ​@Vitor menezes 

     

    Did you actually read the EU/WB Roaming Declaration?
    I don't see anything in it that confirms what you claim it stands for: Joint EU-Western Balkans Declaration on Roaming

     

    Until now only a limited amount of telecom companies have signed the document and KPN isn't one of them.
    For the latest document with companies who offer lower rates: https://www.rcc.int/download/docs/links%20-%20reduced%20roaming%20offers.pdf/84460e2dd6ae37702b024d1c31f9c089.pdf

    Denise van KPN
    Moderator
    Forum|alt.badge.img+20

    Hello ​@Vitor menezes, welcome to the KPN Community!

    I understand that you're shocked by the invoice of € 60,50 for roaming. Unfortunately, I have to inform you that the invoice is correct. As ​@Noordzee also mentioned, Albania is not part of Roam Like Home. Which you can check on our website: Internet en bellen met buitenlandbundels | Roaming. Fill in which country you're visiting and it will show you what the costs for roaming are.

    As such, I have to also inform you that we will not refund the costs you have made while roaming in Albania.

    But I do advise you to text bescherming aan to 1266. This lowers the limit of data roaming to € 0,- when you're abroad. In countries outside of Roam Like Home you can then no longer roam data, unless you have a bundle. This way you're protected against high costs.

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