The incorrect promotion was registered, can it be changed to the Samsung tv?

Dear Moderator,

When placing my order online, I intended to select the Samsung 55" Smart TV welcome gift. However, when I received the contract, it listed the '12 months discount' (€35/month instead of €45/month). Honestly, I assumed the €35/month was a temporary promotional start rate applied until the TV was delivered.

I called customer service earlier and the representative informed me that an internal inquiry/email would be sent to the back-office to fix this issue and dispatch my TV voucher. However, when I followed up, they completely reversed course and told me the contract cannot be changed.

I would really like to have my subscription converted to the standard rate of €45.00/month so that the welcome gift (Samsung TV voucher) can still be issued as intended.

Could a moderator please look into the back-office system and help convert my profile to the welcome gift promotion track?

Order Number: ***

Thank you very much!

Admin: hidden order number for privacy