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Three invoices for my internet and TV

  • December 5, 2024
  • 4 reacties
  • 26 keer bekeken

I am a new customer. I joined on 22nd October, 2024. But for some reason I received 3 invoices in my email. 3 separate invoices. My monthly subscription is 55/month.  But I received 3 invoices, 40euros, 35euros and one for 55euros. Only one can show in my kpn. I tried calling twice but the person on the other side of the call said they don’t know about the other 2 invoices because only 1 shows in my kpn.But the money was deducted from my account. I refunded it. Only left for the invoice that shows in my kpn. And I got another email from kpn saying I need to pay in 5days. 
But I don’t understand how is it possible that I subscribed for 55/month and I am getting such a big bill for just 1month. 
I couldn’t get any explanation from the call center because they said they cannot see the invoices. They only see one.

Beste antwoord door Maja van KPN

I'm sorry to hear you're facing this weird problem ​@Matooke 😕

If there is only 1 published invoice, that should be the only one you should pay so I don’t understand what the other deducted amounts are for. This isn't something I can check out or fix, so I strongly suggest you contact the departement ’collections’ within office hours, they are able to check the 3 transactions to find out where this is going wrong.  You can make an appointment via our digitale assistent, I really hope this can be fixed soon!

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4 reacties

Maja van KPN
Moderator
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  • Moderator
  • Antwoord
  • December 8, 2024

I'm sorry to hear you're facing this weird problem ​@Matooke 😕

If there is only 1 published invoice, that should be the only one you should pay so I don’t understand what the other deducted amounts are for. This isn't something I can check out or fix, so I strongly suggest you contact the departement ’collections’ within office hours, they are able to check the 3 transactions to find out where this is going wrong.  You can make an appointment via our digitale assistent, I really hope this can be fixed soon!


Maja van KPN
Moderator
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  • Moderator
  • December 12, 2024

Is there any progress ​@Matooke? Have they been able to figure out wat was going wrong? 


  • Auteur
  • Nieuwkomer
  • December 12, 2024

I am on vacation out of Europe till next month. I asked a friend to pass by the KPN office and ask but they couldn’t assist her. They said they needed my ID to check for the other 2 invoices because they couldn’t see them in the system. They only see one. 


Maja van KPN
Moderator
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  • Moderator
  • December 13, 2024

I'd like to take a look myself ​@Matooke, because this is very weird. Can you please update your profiel and give me a heads up if you’ve done so?