When will I receive my welcome gift?

Hi ​@Gabriel1983 

Sidekick handles the shipping. 
They can be reached at 088-6237006 (local rate) on weekdays from 9:00 AM to 6:00 PM.
 

Thank you, but I was supposed to receive an email first that is ready and to pay the amount (239 euro). Was not totally free. 

Then you can better schedule a call, and KPN will call you at a time that suits you.
Or call KPN's toll-free number 0800 0402.

Available: Mon-Fri 8:00 AM - 6:00 PM, Sat 8:00 AM - 5:00 PM.
Closed on Sundays and public holidays.

Hi ​@Gabriel1983! Did you manage to contact KPN or our logistics partner yet? You should have received the e-mail already. Did you receive an order conformation on this e-mailadres and did you check your spamfolder?  

Hello,

Thank you for the help. I called both, KPN send me to logistics, logistics said KPN did not send the approval to them. Then I’ll try to call back KPN to send the approval :)). I’m being sent from one to the other without a solution

I'm really sorry ​@Gabriel1983, did you receive an approval yet? You could loge a complaint if it isn't resolved yet.

I did not, they are still sending me from one department to other saying the modem is not activated. I have internet, I tried a restart with thenm on the phone, all lights are green, internet ok.

I will make a complain since it's the fourth call and everybody is rescheduling calls with no result. 

Worse service I had from an internet provider. I expected more from KPN.

I'm really sorry that you are having such a rough start with us. Did you manage to register the complaint? 

I did call again and a mechanic will come to check.

It seems that I'm using somebodyelse's line.

A line swich had to be done once the new contract started and it seems it was not done.

After it's fixed I will have to wait another 14 days cooling period even if I'm already paying the second bill.

Difficult