Connection date has passed but not installation package or appointment

Sorry that I’m writing this in English.

I ordered an internet from KPN in August with a desired connection date (I’m switching from both Ziggo and Vodafone, Vodafone switch went fine), and that was 16th October. However, I didn’t receive any installation package or an appointment with a fiber connection technician.

When I called KPN, a person from KPN said it’s because that KPN didn’t set the definitive connection date even though my “status of your order” page said “You can join!” with a festive emoji - since it’s passed that date. How can I join if I didn’t receive any equipment to join? Then a person said call KPN back if I didn’t receive any update in the next 4 weeks, but that’s just too vague. 

Can you please process my order, and tell me when can I receive an installation package and a fiber optic connection date? I’m in this limbo where my phone was switched fine to KPN but Ziggo is still waiting. I want to use it as a bundle, that’s why I switched both my mobile and internet.

So please, can you let me know when is the “actual” connection date, and how will my invoice look like? I hope it doesn’t start on 16th October, because like I said multiple times, I don’t have a connection with KPN.