Fiber cable 4 meters from my door but not available according to the website

Hi ​@TARSRR, welcome to the community!

The process of connecting fiber, can be a lengthy one. With many steps, each taking some time to be completed. Having the fiber cable at your door, does not mean the rest of the connection is ready for use. It's possible there is no fiber optic hub yet for your street/neighborhood, so the fiber for your address can't be connected to the distribution system yet. You can check out this article (in Dutch) for more information about the process:  Glasvezelaanleg bij KPN: Hoe werkt het? | KPN Community

Do you have an active KPN subscription, via our copper network? Or don't you have a connection yet? I suggest you contact our customer service to check if your order for fiber can be placed. You can contact us via Facebook and X, but it's also possible to schedule a phone call, where we will call you back at the time of your preference.  You can request the phone call via our digitale assistent (scroll to the bottom of the page).