Beantwoord

Fiber optic connection not active according to KPN

Forum|Forum|4 months ago
July 21, 2025
7 reacties
101 keer bekeken

siverus
Nieuwkomer

Hello.

I see an optic fiber socket in my metercast but kpn.com tells that my address is not connected yet.

Also while trying to make an appointment here https://netwerk.kpn.com/formulieren/aansluit-afspraak/#stap-1 I just see an error “Er is een fout opgetreden. Probeer het later opnieuw.” and in browser console there is 400 error with the response {"Message":"KPN_HASPLNR.018"}
I tried to call 0880063744 (it supposed to be kpn network), but nobody answered.

What can I do in this situation?

Beste antwoord door Alex van KPN

Thanks.

Im doing my best to obtain information regarding this matter. The moment I hear something, you'll be the first to know. Bear with me.

+26

Alex van KPN
Moderator
Forum|Forum|4 months ago
July 23, 2025

Hi @siverus, welcome here.

As a provider we have no influence on the process, but the mentioned link and phone number should work. Could you post a screenshot of what you see when you try this on the website? Please include the address bar so I can see the link.

Could you also fill in your postcode and house number in your profile and let me know here once you've done that? I'm the only one who can see this.

S

Like

S

siverus
Auteur
Nieuwkomer
Forum|Forum|4 months ago
July 23, 2025

Thank you for the answer

That what I mean by 400 error

Could you also fill in your postcode and house number in your profile and let me know here once you've done that? I'm the only one who can see this.

Done.

Like

+26

Alex van KPN
Moderator
Antwoord
Forum|Forum|4 months ago
July 24, 2025

Thanks.

Im doing my best to obtain information regarding this matter. The moment I hear something, you'll be the first to know. Bear with me.

Like

S

siverus
Auteur
Nieuwkomer
Forum|Forum|4 months ago
July 30, 2025

@Alex van KPN any update?

Like

+26

Alex van KPN
Moderator
Forum|Forum|4 months ago
August 5, 2025

Hi siverus, my apologies I'm still working on it. It seems that this is related to the address. My advice is to fill out this form so they can get in touch with you. I don’t have direct access to your information.

Would you please do this?