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Beantwoord

How do I connect the modem here?

  • 28 juli 2025
  • 2 reacties
  • 43 keer bekeken

Hi everyone,

I recently moved to a new address and KPN sent a ne router to install. I tried using the setup assistant but I get stuck on the first step and I’m not sure how to set up the router. I located where I think it should be installed, and nothing looks like the pictures from KPN’s setup assistant. 

Any idea what I need to do?

Thank you for your help!

 

Beste antwoord door Jasper van KPN

Hi ​@pjay, welcome to the community. There are a lot of cable's there, but it's hard to see which is the one you need. At the second and third picture I see a little box near the floor, what is that exactly? It might be the IS/RA-point , where you can connect DSL. Or do you have fiber? Fiber is not visible in the screenshots. 
We have a page on our website that shows the different IS?RA-point options: Waar zit je KPN aansluitpunt?

If you can't find it, it's also possible to request an engineer to help you: De KPN monteur.

It's also possible to make a callback appointment, so a colleague can take a look at it with you, via phone: Terugbelagspraak.

Bekijk origineel

2 reacties

Jasper van KPN
Moderator
  • Moderator
  • 17207 reacties
  • Antwoord
  • 31 juli 2025

Hi ​@pjay, welcome to the community. There are a lot of cable's there, but it's hard to see which is the one you need. At the second and third picture I see a little box near the floor, what is that exactly? It might be the IS/RA-point , where you can connect DSL. Or do you have fiber? Fiber is not visible in the screenshots. 
We have a page on our website that shows the different IS?RA-point options: Waar zit je KPN aansluitpunt?

If you can't find it, it's also possible to request an engineer to help you: De KPN monteur.

It's also possible to make a callback appointment, so a colleague can take a look at it with you, via phone: Terugbelagspraak.


Forum|alt.badge.img+5
  • KPN Monteur
  • 174 reacties
  • 31 juli 2025

Best guess is that you can connect the router to this box. But i would reccomend getting an KPN engineer to fix this.


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