I’d like to find the right channel to report un unprofessional behaviour of one of the KPN agent. Yesterday (September, 18th) around 19.30 a KPN technician showed up at our place for checking the line, we were not home but our cat sitter was there. The technician didn’t have an appointment and KPN didn’t give us any notice, therefore she didn’t let him in.
He started to have a unprofessional and intimidating behaviour (fortunately, only verbally), insulting her and treating us to disconnect the internet line. Our cat sitter was very scared but luckily she still didn’t let him in.
I’d like KPN to investigate this matter to verify the legitimacy of the individual involved and take appropriate measures to prevent the recurrence of such distressing experiences for both customers and personnel.
