I received my KPN Modem but the internet is not working

Hi ​@Arianna Pelella, welcome to our community. 

I'm happy to help. Are you using a fiber optic conenction? If so, which lights are on and which are off on the fiber terminal unit? Could you also unplug theunit for 3 minutes?

After doing this, could you also reset your modem to factory settings? You can do this by pressing the reset button with a toothpick for 30 seconds until the modem restarts.

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