Beantwoord

Im paying another price than i agreed for

Forum|Forum|6 years ago
April 3, 2020
6 reacties
124 keer bekeken

Rezdarr
Nieuwkomer

Hello, recently i set up a 100/mbs WiFi router from KPN, its been a month the service and speed have been perfect and everything, but when i signed that contract i agreed on about 23€ per month for the first six months and then double of the for the rest of the year. And today as the first month 47€ was cut from me, Any explanations???

Beste antwoord door RBxx

Hi @Rezdarr , did you check the invoice? Normally you receive this by mail. You can find it in MijnKPN as well. As this is the first invoice, there can be extra one-off costs, like “aansluitkosten” (connection costs). Your subscription costs are paid one month in advance, but the first month is charged afterwards. That might explain the “double” amount. The invoice should make this clear.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

RBxx
Superuser
Antwoord
Forum|Forum|6 years ago
April 3, 2020

Hi @Rezdarr , did you check the invoice? Normally you receive this by mail. You can find it in MijnKPN as well. As this is the first invoice, there can be extra one-off costs, like “aansluitkosten” (connection costs). Your subscription costs are paid one month in advance, but the first month is charged afterwards. That might explain the “double” amount. The invoice should make this clear.

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+23

Maja van KPN
Moderator
Forum|Forum|6 years ago
April 7, 2020

Welcome to the KPN forum @Rezdarr!

I see @RBxx has informed you perfectly about the ‘aansluitkosten’, the fact that your first invoice covers 2 months and how you can check the invoice yourself :relaxed: Is everything clear now, or do you have some other questions?

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R

rkantjo
Helper
Forum|Forum|6 years ago
April 7, 2020

Hello, recently i set up a 100/mbs WiFi router from KPN, its been a month the service and speed have been perfect and everything, but when i signed that contract i agreed on about 23€ per month for the first six months and then double of the for the rest of the year. And today as the first month 47€ was cut from me, Any explanations???

its normal,cause its for the connection costs,one time only

Honesty is the rarest wealth anyone can possess, and yet all the honesty in the world ain't lawful tender for a loaf of bread.