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Internet light wont turn on

  • October 1, 2024
  • 1 reactie
  • 78 keer bekeken
C
Nieuwkomer

i just got my package for wifi, and installed the wifi modem. but the green light for internet is not turned on, i see a red light for services, and i cannot connect to the wifi as well. what’s the problem and how can I fix this?

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    1 reactie

    Alex van KPN
    Moderator
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    • Alex van KPN
    • Moderator
    • October 4, 2024

    Hi @Chaewon Heo, welcome here. 

    The question is whether this is due to the connection or your setup. Did you reset the modem? If I'm correct, you have a cable connected to the grey DSL port, is that right? That cable should come from one of these connections. Is that also correct? If so, please give us a call as there is no signal coming in and we need to investigate this.

    Our toll-free number is 0800 0402. We are available Monday through Friday from 8:00 AM to 6:00 PM. Saturday from 8:00 AM to 5:00 PM.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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