Internet not working since the activation date of the 8th of april

Although this is not a solution to the problem, but to bridge this gap, my partner and I got a “Klik & Klaar” modem from Odido (26ish euros a month, can cancel after a month).

Do you know who your Fiber network contractor / maintainer is? Because KPN is probably waiting on them to get told that the connection is active, we're currently in the same boat.

Our network is maintained by Glaspoort, who asked Siers (sub-contractor) to install the network, who in turn asked BAM (sub-sub-contractor) to install our inside-house-fiber-connection.

Since BAM didn't tell Siers that the connection is active, Siers didn't tell Glaspoort, and Glaspoort can't tell KPN… See the headache we're in currently? 😅

Hi ​@sparking en ​@Krisie, welcome to our community! I hope you get a clear estimate soon! For any information regarding the fiber cables or installation of the FTU you'll need to speak to our customer service or contractors. I understand this is very inconvenient. You can schedule a call on kpn.com/english

More information about the installation of optical fibers see our knowledge article:

We also offer data-only mobile subscriptions for a temporary solution