Internet was supposed to work from the 26th of September

I call there 2 times las week and they told me i need to wait for e-mail but cmon is already more then one week 

Hello @Bartek95 , thanks for your message and welcome to our Community.

A few days have past, what's the status right now? I hope everything is working the way you expected. If you're still facing problems, please let us know! 

nothing has changed, I called the service several times and they don't know how to help, I've been to the KPN point several times and they don't know how to help either. A technician is supposed to come today, I hope everything will be ok because I haven't received an activation email for a long time

Thanks for your reply @Bartek95 :)
Glad to hear that a technician is coming today and I have good hopes that he can fix the problem and make your connection work! Will you let us know the outcome of this visit?

Sure 

Hello @Bartek95 , was the technician able to fix your connection?