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Issues with 2.4 GHz signal, devices lose connection and cannot reconnect

Forum|Forum|1 year ago
March 8, 2024
26 reacties
478 keer bekeken

Adityaa
Topper

I have 2 devices (Philips TV & DELL Laptop) at home which only connects to 2.4GHz signal. And the problem now is, at random times in a day both the said devices disconnect from WiFi and wont connect for certain amount of time (hours in somecases) no matter what I try. I have to wait for the issue to fix by itself and then only I can connect my devices again. My devices are able to detect the wifi signal, but when trying to make connection it shows “Couldn’t connect, please try again”.
Question 1: Is there a way for me to check if 2.4GHz signal is up and running?

Question 2: Is there a possibility to turn off 2.4GHz signal? so that I can check if my devices operate on 5GHz signal?

Beste antwoord door Sanne van KPN

I suspect it has something to do with the new software on the Box 12. We’ve seen a few more customers experience this issue, but there isn't a fix yet. So a few options remain:

Wait for a new update on the Box 12 that fixes this. Once a release date for an update is known we'll post about it in our Product Updates, so keep an eye on the posts there or subscribe to receive notifications about updates
The other option is to buy a SuperWifi point and connect the 2,4 Ghz devides to that one. That tends to solve it most of the time and if it doesn't, you'll be able to return it within 14 days. A different wifi repeater from another brand is an option too of course

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Sanne van KPN
Moderator
Forum|Forum|1 year ago
March 27, 2024

The buttons ‘Toepassen’ will always be there, that doesn't necessarily mean that Wifi5 or Wifi6 are off or not active. 🙂 One of them is always active.

~(˘▾˘~) (~˘▾˘)~

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