Hi all,
I just got my modem from KPN via post but I only have a short lan cable and a power cable. I plugged it in, but the wifi is not working. I think I am missing an NT box, since I only have a white box on my wall with no way to connect anything to.
Do I have to order a technician for this? I saw this costs 80 Euros per visit and it was not clear when I ordered this internet that the initial installment would not be possible without paying this fee.
Thanks for your advice.
Ariane
Beste antwoord door bnh
En leer Nederlands.
Onnodige reactie..
Hi all,
I just got my modem from KPN via post but I only have a short lan cable and a power cable. I plugged it in, but the wifi is not working. I think I am missing an NT box, since I only have a white box on my wall with no way to connect anything to.
Do I have to order a technician for this? I saw this costs 80 Euros per visit and it was not clear when I ordered this internet that the initial installment would not be possible without paying this fee.
Thanks for your advice.
Ariane
You need a ONT device, if you call the customer service (0800-0402) the will send you one.
Example: (model depends on you type of connection)
Jij hebt het kapje nodig wat je over de Ftu moet schuiven. Bel met 0800 0402 en laat de klanten service 1 opsturen.
+10En leer Nederlands.
Onnodige reactie..
Hi all,
I just got my modem from KPN via post but I only have a short lan cable and a power cable. I plugged it in, but the wifi is not working. I think I am missing an NT box, since I only have a white box on my wall with no way to connect anything to.
Do I have to order a technician for this? I saw this costs 80 Euros per visit and it was not clear when I ordered this internet that the initial installment would not be possible without paying this fee.
Thanks for your advice.
Ariane
You need a ONT device, if you call the customer service (0800-0402) the will send you one.
Example: (model depends on you type of connection)
En leer Nederlands.
Onnodige reactie..
Je moet het UK of USA eens proberen om in het Nederlands ondersteuning te krijgen bij een telefoonmaatschappij. Weet je wat ze dan zeggen? Ga eerst maar eens Engels leren.
+10En leer Nederlands.
Onnodige reactie..
Je moet het UK of USA eens proberen om in het Nederlands ondersteuning te krijgen bij een telefoonmaatschappij. Weet je wat ze dan zeggen? Ga eerst maar eens Engels leren.
Engels is een wereld taal, je standpunt is daarom echt kansloos. Laten we verder vriendelijk en on-topic blijven.
+13Helllo ​
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