Since 25 of July, KPN start home internet. They cancelled my current internet provider from Odido to KPN without my consent.
Now I wanted to install the modem package, but I couldn’t do that. I followed all the steps in the manual.
What can I do?
Beantwoord
KPN Fiber not working despite start date 25 july
Beste antwoord door Alex van KPN
Hi ​
As far as I can see, the fiber optic cable goes to the white NT, as indicated below. Can you connect power to the white device and plug the modem into it? Otherwise a technician will need to come by. In that case please schedule a technician appointment on our website.
Can't make an appointment? Easily arrange a call-back appointment (bottom right) with us. We’ll contact you at a time that suits you so you can avoid a possible waiting line.
Tell some more about your modem and led status off it and also the fiber converter.
pictures can be useful.
I uploaded pictures of that. the white device is from Odido, before KPN active its internet for us, everything was working with Odido.
Now, its not, Internet green light on the modem is blinking and the Glas light is not on.
I followed the manual they sent!
+25Hi ​
As far as I can see, the fiber optic cable goes to the white NT, as indicated below. Can you connect power to the white device and plug the modem into it? Otherwise a technician will need to come by. In that case please schedule a technician appointment on our website.
Can't make an appointment? Easily arrange a call-back appointment (bottom right) with us. We’ll contact you at a time that suits you so you can avoid a possible waiting line.
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