I have been a KPN subscriber (mobile and internet) since i moved here in NL. And also was a Ziggo subscriber last year and Vodaphone for work.
I lived in 3 other countries (developing and developed) and have done subscriptions to various internet providers. Almost all internet providers in those countries and ZIGGO can install the internet at home within 3-5 days from the time of application.
I am just curious why KPN (before the epidemic happened) can only install/activate the internet at least 15 days from time of application? Normally 2-3 weeks. Does it really have a complicated system structure?
Please note that this is a sincere question. Just trying to figure out why KPN is lagging in this part of service. Thank you.