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Missing cable between ISRA point and KPN modem

  • July 27, 2020
  • 4 reacties
  • 281 keer bekeken
C
Nieuwkomer

Hallo,
We have recently moved apartment, and registered with KPN for internet and TV.

I have received the KPN equipment (Experia v12 / TV box), but I am unsure about how to connect the Experia modem to the ISRA point that lies in our meter cupboard.

I attach below a picture of the ISRA point in our cupboard. Is there a cable missing? In the instructions for installation, I need to strip a cable that connects the top of the ISRA point to the KPN modem. Can I e.g. buy this cable at an electronics store, and connect this myself?

Many thanks for your help,

Carl

 

 

Beste antwoord door Carl297

Hi Jasper, unfortunately that did not work. However, we had a visit from a KPN engineer yesterday, and he removed the grey cable from the IS/RA point, and installed a new modem. Our connection now works - thanks for your help!

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    Jasper van KPN
    Moderator

    Hi @Carl297, welcome to our forum. On this picture are 2 things, the box on top is the IS/RA point, the second box (with ‘modem’ and 'lijn’) is the splitter. You don’t need to use the splitter, the cable that is in 'modem’ right know can be connected to the Experia Box (in the ‘DSL’ port). Does it work when you try to do that? Or have you solved it since posting this topic?

    "Life is measured in achievement, not in years alone" - Bruce McLaren
      Jasper van KPN
      Moderator

      Hi @Carl297, I haven't seen a reply from you. Did you manage to install the Experia Box and does your connection work now?

      "Life is measured in achievement, not in years alone" - Bruce McLaren
      C
      Nieuwkomer
      • Carl297
      • Auteur
      • Nieuwkomer
      • Antwoord
      • August 6, 2020

      Hi Jasper, unfortunately that did not work. However, we had a visit from a KPN engineer yesterday, and he removed the grey cable from the IS/RA point, and installed a new modem. Our connection now works - thanks for your help!

        Jasper van KPN
        Moderator

        Ah, that is good news @Carl297! I'm glad the connection is working now :smiley:  The engineer had to do a bit more bit it was worth it. If there is anything else we can do for you, don't hesitate to ask.

        "Life is measured in achievement, not in years alone" - Bruce McLaren

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