My wifi today works well until i have to move the modem, and when i plugged the cable everything is truns off and there is no lights in the modem. Although, the green lights on the top of black thing that connected to the plug shows green.
i speak english but the customer service onthe telephone is by robot and only speak dutch
any advise?
Hello
Maybe you pressed the powerbutton next to the powersocket on the modem by accident when plugin in the powerconnector and the modem is now switched off?
If that isn't it then call the KPN customer service 0800-0402 again and say that you want to speak to an employee.
I tried to pressed the power button in the modem several times but still the modem shows no lights
That’s unfortunate, the only option is calling the customer service 0800-0402, for a malfunction it should be available 24/7.
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