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Beantwoord

Moving soon, can I receive my new router at my current address?

  • October 11, 2024
  • 3 reacties
  • 50 keer bekeken

Good afternoon,

I have already received confirmation of a new internet connection for my new home and I would like to get the modem sent to my current address, since it will arrive before I move in to the new place. I already made a call to make the change but I still see in the order status the address of the new place as the delivery address.

I read previous posts in the forum and I have already filled my current address in my profile here.

Could you help me with this?

Thank you.

Beste antwoord door Maja van KPN

Hi @dakourou,

I'm sorry it's not fixed for you after 2 calls to our customer service, I'm not sure why this hasn't been processed correctly.

I have changed the delivery address, and see the right one in our delivery system. Do you see the same thing? 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Maja van KPN
Moderator
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  • Moderator
  • Antwoord
  • October 15, 2024

Hi @dakourou,

I'm sorry it's not fixed for you after 2 calls to our customer service, I'm not sure why this hasn't been processed correctly.

I have changed the delivery address, and see the right one in our delivery system. Do you see the same thing? 


  • Auteur
  • Nieuwkomer
  • October 17, 2024

Thank you!

It has been fixed now. 


Maja van KPN
Moderator
Forum|alt.badge.img+23
  • Moderator
  • October 18, 2024

Awesome!

You're welcome 😊