My FTU was painted over

​@hchc You can easily remove the layer of paint with a putty knife. The fibreglass connector is behind the blue cover inside the FTU and should not have been affected by the paint. As long as you can press the blue cover in with your finger, there’s no problem.

Hi ​@hchc, welcome to the community. Congratulations on your new place! TDN and Dave already gave you a few good tips. Like them, I'm also curious to see how it looks. Are you able to post a photo of it?

Dave also gave you a way to contact us by phone, it's also possible to make a callback appointment (terugbel afspraak, bottom right) via our site.

Sorry for the radio silence, we were moving into the new place.

I followed ​@TDN advice and scraped off LOTS of paint and got it to the point where the ONT would slide on, but not click in; it stopped right before it got to the tab.

To avoid going further and breaking either device, I managed to get an installation tech to come out. He took the FTU off of the wall and really had to press the ONT into place, but finally got it working. He did mention he was happy I hadn’t tried forcing it myself since he does actually spend some of his time fixing ONT/FTUs that people break through force.
The helpful person that set up my appointment did tell me of all the things she’s had to deal with, a painted FTU was a first.
Thanks for all the advice and thanks to the KPN employees that helped me resolve it.

When moving house you have a lot to do, so we understand the radio silence. That is no problem 🙂

I'm happy the engineer was able to fix it like that, and that it could have been a harder fix. It sounds like everything is working now. If there is anything else we can do for you, you know where to find us!