My wifi modem is not working. I am using experia box v10, and the services light is orange and internet light red with wireless and power light green. The L2 light is also blinking green. I tried turning the power off and on again, but it does not work. Also, i tried calling 0800-0402, but there is no english option :(
Beantwoord
My internet is not working, how do I reach customer service?
Beste antwoord door Arjan van KPN
Hello ​
We don't have an English menu for our customer service line unfortunately. The best way to contact us now is via a callback appointment. We will call you at a time that suits you and you will immediately get an employee on the line. You can also contact us via X or Facebook.
If I may give you some advice about your disruption, I would advise you to disconnect the fiber optic box from the power for 2 minutes when using a fiber optic connection. Then restart the Experia Box as well. Maybe this works for you.
+10Hello ​
We don't have an English menu for our customer service line unfortunately. The best way to contact us now is via a callback appointment. We will call you at a time that suits you and you will immediately get an employee on the line. You can also contact us via X or Facebook.
If I may give you some advice about your disruption, I would advise you to disconnect the fiber optic box from the power for 2 minutes when using a fiber optic connection. Then restart the Experia Box as well. Maybe this works for you.
Reageer
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