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There was a power surge in the building that damaged my router. I need it replaced as soon as possible please.

Hi @Elfakharany, welcome on our board. 

If I understand correctly, you router doesn't work anymore? 

Would you please fill in your profile and let me know when it's done? 


@Elfakharany we havent heard from you, did you manage to get a new router?
The quickest way to contact us about this is by calling us on 0800-0402 or chatting with us on www.kpn.com/service 


Thanks, everyone. The new router arrived.