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Beantwoord

Need to remove internet connection from abroad

  • April 13, 2020
  • 6 reacties
  • 93 keer bekeken

prakash
Nieuwkomer

Hi,

 

It has been 4 month since i have shifted from Netherland.

I need to remove my internet connect.

What is the process?

Can i do it over an email address or can i have an english speaking customer care number which i can call from UK.

 

thanks,

Prakash

Beste antwoord door Thomas van KPN

Hello @prakash , welcome to our forum. The page @wjb sent is for general use when cancelling a subscription.
However when moving out of the country there is a special page to cancel your subscription.
You can fill in the data on www.kpn.com/emigreren. Your subscription will be terminated within 5 working days. 
If you'd like to discuss this by phone you can reach us on 0031612001200 from the UK

P.s I took the liberty of changing your username because it contained your customer number and this is private information. I added it to your private profile.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

wjb
Wijsgeer
  • April 13, 2020

There is an online form to cancel your subscription.

See https://www.kpn.com/service/administratie/opzeggen/opzegging-doorgeven.htm

Unfortunately it is in Dutch but Google translate is quite good nowadays. :wink:

 


prakash
Nieuwkomer
  • Auteur
  • Nieuwkomer
  • April 13, 2020

i have filled the form. Unfortunately its not taking my UK number.

Dont know how they can contact me


wjb
Wijsgeer
  • April 13, 2020

Let's wait for a KPN moderator to respond as I am, just like you, a customer of KPN and member of this forum.


Thomas van KPN
Moderator
Forum|alt.badge.img+24
  • Moderator
  • Antwoord
  • April 14, 2020

Hello @prakash , welcome to our forum. The page @wjb sent is for general use when cancelling a subscription.
However when moving out of the country there is a special page to cancel your subscription.
You can fill in the data on www.kpn.com/emigreren. Your subscription will be terminated within 5 working days. 
If you'd like to discuss this by phone you can reach us on 0031612001200 from the UK

P.s I took the liberty of changing your username because it contained your customer number and this is private information. I added it to your private profile.


Thomas van KPN
Moderator
Forum|alt.badge.img+24

Good morning @prakash, did you manage to reach my colleagues yet?


Thomas van KPN
Moderator
Forum|alt.badge.img+24

I'm assuming you have spoken to them. If you have any other questions. Don't hesitate to ask!