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No e-mail confirmation after placing order

  • okt. 29, 2026 10:52 a.m. UTC
  • 2 reacties
  • 12 keer bekeken
Nieuwkomer

Hi, I received no email confirmation after placing order for WiFi 1gig. I have an order number and had to setup kpn id separately but using same email, but order is not linked

 

 

2 reacties

Topper
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  • Sacratus1977
  • Medewerker KPN Escalaties
  • okt. 29, 2026 4:34 p.m. UTC

Please contact KPN customer service. We as community can not help you with missing orders. Normally you should get confirmation within an hour if order is placed correctly including correct email adres.

Werkzaam als KPN Escalatiemedewerker. Alle berichten plaats ik onder persoonlijke titel.
Remco van KPN
Moderator
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  • Remco van KPN
  • Moderator
  • okt. 30, 2026 9:04 a.m. UTC

Hi ​@Paulkalla, welcome! Did you manage to clarify the status of your order yet? Sometimes, the processing of the order can be a bit delayed or perhaps the email got stuck in your spam folder?

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