Hello,
I signed a contract with KPN for internet + TV, including the promotional Philips TV. I was told I’d receive an email about the TV after 2 weeks, but it’s now been 3 weeks and I haven’t heard anything.
On top of that, the internet/installation isn’t working properly. I followed the steps via MijnKPN, but the issue remains.
This is quite disappointing. I hope to hear from KPN soon with a clear solution.
Beste antwoord door Thomas van KPN
Hi
About your welcome present, we have a topic about that but you should receive message about two weeks after installation.
+10Hi
Here it might take a while before your question is up.
+23Hi
About your welcome present, we have a topic about that but you should receive message about two weeks after installation.
Hi, and thanks for your suggestions
I called the number provided and followed their instructions, but the KPN internet still isn’t working. I was told that someone from the technical department would contact me to assist or schedule a repair.
It’s now been a week, and I haven’t received any follow-up—no call, no email (or junk email). I tried calling again today, but no one picked up.
I’ve always heard about KPN’s excellent service and I expected more than what I have experienced with KPN these days..
+10Hi
You can wait here until your question is up (again), could take some time though or you can try and make a maak een belafspraak
You can find it on the bottom of the page under Contact opnemen.
This is a customer helps customer forum mainly. But perhaps someone (another customer) here can help you also.
+23I would advise to contact my colleagues again, unless there's some obstacle why the connection does not work it should not take this long. If there is a reason we can't connect you yet my colleagues should be able to tell you this.
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