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No internet or solutions since moving into new place

  • May 23, 2025
  • 5 reacties
  • 62 keer bekeken

I moved into a new place Monday and my KPN connection (glasvezel) is still out of order. A technician came and confirmed that it's a problem with the wire, so I'm waiting on another technician to come. Hopefully that will be next week but the day is unclear and it also isn't clear if the issue will be fixed then or if it will take longer (I've read some horror stories on here about how long the glasvezel repairs can take).

 

The problem is, in the meaning I have no internet. My phone isn't through KPN, so I'm not eligible for that data top up. But while I'm stuck burning through my (limited) phone data, I'm still paying for KPN. My work is usually from home several days a week but that isn't an option now. Is there anything KPN can provide in the short term while I'm waiting for the technicians and repair process?

 

Any advice is greatly appreciated!

Beste antwoord door Leen59

Bellen 0800 0402

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5 reacties

Leen59
Wijsgeer
  • May 23, 2025

KPN noodpakket?


  • Auteur
  • Nieuwkomer
  • May 23, 2025

KPN noodpakket?

Weet u hoe ik er een kan aanvragen?


Leen59
Wijsgeer
  • Antwoord
  • May 23, 2025

Bellen 0800 0402


Thomas van KPN
Moderator
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Hi ​@KyleR, welcome to our community! Did you speak to my colleagues in the meantime?


  • Auteur
  • Nieuwkomer
  • May 26, 2025

​@Thomas van KPN - thanks, I have. I spoke with someone this morning and a noodpakket should be on its way soon.