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Hello

I am a student and I recently ordered a KPN internet subscription with the option to cancel it monthly. I received an email that said that my request was rejected. The reason given was, “The data we have received from you does not meet our requirements for requesting a subscription.”

The only data that was asked was the name, dob, address, phone number and bank account. Can anybody tell me what exactly went wrong with my subscription request?

Thank you.

Hey @ekiwaka, thank you for reaching out to us. Why your application was rejected, no idea. I need your data for that. Would you like to fill it in in your forum profile?

@Nadia  done

Hi @ekiwaka I tried to have a look, but I wasn't able to find you rejected order. In the e-mail you'll find a phone number. If you'll dial it you get to speak to a colleague responsible for the acceptance of new custumers: he or she should be able to tell you more. 

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