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Beantwoord

Order rejection

  • April 17, 2020
  • 3 reacties
  • 75 keer bekeken
E
Nieuwkomer

Hello

I am a student and I recently ordered a KPN internet subscription with the option to cancel it monthly. I received an email that said that my request was rejected. The reason given was, “The data we have received from you does not meet our requirements for requesting a subscription.”

The only data that was asked was the name, dob, address, phone number and bank account. Can anybody tell me what exactly went wrong with my subscription request?

Thank you.

Beste antwoord door Bart_

Hi @ekiwaka I tried to have a look, but I wasn't able to find you rejected order. In the e-mail you'll find a phone number. If you'll dial it you get to speak to a colleague responsible for the acceptance of new custumers: he or she should be able to tell you more. 

Karan Rawat
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    3 reacties

    Nadia
    Wijsgeer
    • Nadia
    • Oud Moderator
    • April 17, 2020

    Hey @ekiwaka, thank you for reaching out to us. Why your application was rejected, no idea. I need your data for that. Would you like to fill it in in your forum profile?

    E
    Nieuwkomer
    • ekiwaka
    • Auteur
    • Nieuwkomer
    • April 17, 2020

    @Nadia  done

    Karan Rawat
    Bart_
    Wijsgeer
    Forum|alt.badge.img+20
    • Bart_
    • Oud Moderator
    • Antwoord
    • April 17, 2020

    Hi @ekiwaka I tried to have a look, but I wasn't able to find you rejected order. In the e-mail you'll find a phone number. If you'll dial it you get to speak to a colleague responsible for the acceptance of new custumers: he or she should be able to tell you more. 

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