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Problemen met internetverbinding (Eng)

  • September 15, 2019
  • 3 reacties
  • 55 keer bekeken

Annachiara Ruzzetta
Nieuwkomer
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Hello!

I was wondering if you could help me with my internet connection: since yesterday, it has been saying “your proadband physical link is down: please check your DLS”.

I have been trying to restart the modem several times and change plugs, but nothing seems to works.

Basically, the green lights appear only on “Power” and “Wireless”, while there is an intermittent light on the DSL section, which turns on and off repeatedly. Also, the light on “internet” appears and disappears every now and then, and there is a red light on “services”.

I have no idea what the problem is and what else I can do. I hope you could help find a solution!

thank you!

Regards,
Annachiara Ruzzetta

*Admin: afgesplitst en een eigen topic voor vraag aangemaakt

Beste antwoord door Erwin van KPN

Hi, @Annachiara Ruzzetta .
Sorry for the late reply. I saw that you already filled in your profile and there's a engineer scheduled for today. I hope he will be able to fix the issue.
If not, let me know!
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

Erwin van KPN
Moderator
  • Moderator
  • Antwoord
  • September 17, 2019
Hi, @Annachiara Ruzzetta .
Sorry for the late reply. I saw that you already filled in your profile and there's a engineer scheduled for today. I hope he will be able to fix the issue.
If not, let me know!

Erwin van KPN
Moderator
  • Moderator
  • September 20, 2019
Was the engineer able to restore your connection?

Erwin van KPN
Moderator
  • Moderator
  • September 27, 2019
I haven't heard back and assume the problem has been resolved. Let me know if you still have questions