Hi,
We are moving to a new building on 7th of March. This is our official moving day required by the accommodation company and we can’t reach the flat sooner. Due to the current situation we are working from home like a lot of others and we wanted to have internet in the flat ASAP when we move in.
I asked a KPN colleague via chat before ordering internet package that is it possible to receive the modem and equipment package to a different address than the actual, so we can go there and have it immediately? He said yes, and I can change the delivery address when I receive the confirmation e-mail.
Today we received the confirmation e-mail, and I can see on MijnKPN that my order is prepared, but no possibility to change the address.
Shall I wait for another phase of the order to change the address, bc it will be possible or should I contact the customer service via phone immediately?
Sorry, it’s long and I hope it makes sense.
Thank you for your help and answer!
Have a nice day,
Julia